Support
Manage customer support tickets, SLA tracking, and canned responses.
No support tickets found.
How It Works
1
Submit Ticket
Customers submit support tickets categorized by issue type with automatic SLA assignment based on their plan tier.
2
Triage & Resolve
Support agents use canned responses for common issues. Complex tickets escalate through Tier 1 → Tier 2 → Engineering.
3
Measure & Improve
Track SLA compliance, CSAT scores, and resolution times. Identify patterns to improve self-serve documentation.